we developed a robust ticketing system for NHCC, a platform used by healthcare organizations in Saudi Arabia to streamline internal issue reporting and resolution. The system ensures efficient ticket generation, assignment, and tracking across departments.
Ticket creation by authorized organizations for any internal issue
Automated routing of tickets to department heads and concerned personnel
Support for team-based or individual ticket assignment
Ticket due dates for timely resolution and compliance
User roles and permissions based on organizational hierarchy
Intuitive and secure dashboard for managing tickets and tracking progress
This project showcases our expertise in building scalable and secure workflow systems tailored for enterprise and government use cases, with a focus on automation, accountability, and user access control.